Refund policy
If we cannot process a document after our check said it looked ready, you get a full refund. If an authority rejects a document, we resubmit it at no service charge.
The rule
- Full refund if we cannot process a document after our check said it looked ready.
- Full refund on request before we submit to the authority, less any government or shipping cost already paid.
- If an authority rejects a document, we resubmit at no service charge.
What this means in practice
Our check said it looked ready, and we cannot process it. We refund everything you paid for that document.
You change your mind before we submit. Ask, and we refund your order. If we have already paid a government fee or a shipping cost for it, we deduct only that amount and tell you what it was.
The authority rejects the document. We tell you why and what is needed, and once it is fixed we resubmit it without charging our service again.
The authority takes longer than expected. We cannot control government processing times, and we never promise them. Every government time on this site is shown as a current figure with its date.
How to ask for a refund
Send us a message from your order’s tracking page, or contact us with your order code. Every refund is recorded on your order with its reason.
Stamped Abroad is a private service and is not affiliated with any government agency.